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Due to operational adjustments in response to COVID-19 there may be a delay in the mailing of written notifications.

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The Division of Licensing and Protection works to ensure that Vermont is the best state to grow old or have a disability, with respect, dignity, and independence.

We operate Adult Protective Services (APS) and Survey and Certification (S&C), two distinct operations in one Division focused on helping vulnerable adults. We have 38 staff members in total and work within the Department of Disabilities, Aging, and Independent Living (DAIL).

Contact Us

Division of Licensing and Protection
HC 2 South, 280 State Drive
Waterbury, VT 05671-2060
(802) 241-0344

For Telecommunications Relay Service: Dial 711

Adult Protective Services Reporting Line
(800) 564-1612

Healthcare Organization Complaint Reporting Line
(888) 700-5330

Joe Nusbaum
Division Director

John Gordon
Adult Protective Services Director

Suzanne Leavitt
Survey and Certification Director


This is a Division of the
Department of Disabilities, Aging and Independent Living
under the Agency of Human Services