Survey and Certification Complaints

Survey and Certification (S&C)

S&C surveys Health Care Facilities and Agencies to assure they are in compliance with Federal and State Regulations.

S&C employs Registered Nurses who travel statewide to hospitals, home health agencies, nursing homes, residential care homes, and a host of other health care providers to assess whether the care and services given to residents and patients meet Federal and State Regulations.

Resident Rights


As a Resident of a licensed care facility you can have certain rights. Those rights differ based on the type of facility you are in. Listed below are different provider types. Please click on a category below to see the corresponding resident rights.

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Contact Us

Division of Licensing and Protection
HC 2 South, 280 State Drive
Waterbury, VT 05671-2060
(802) 241-0344

For Telecommunications Relay Service: Dial 711

Adult Protective Services Reporting Line
(800) 564-1612

Healthcare Organization Complaint Reporting Line
(888) 700-5330

Joe Nusbaum
Division Director

John Gordon
Adult Protective Services Director

Suzanne Leavitt
Survey and Certification Director


This is a Division of the
Department of Disabilities, Aging and Independent Living
under the Agency of Human Services